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Patient Information

Appointments

Patients are seen by appointment only and we request that you call in advance so that we may reserve a time for you. Your time is valuable and we will make every effort to see you promptly. Appointment time is allowed daily for “sick calls”. We ask that appointments for physical examinations be made at least one week in advance.

You are invited to call during office hours with medical-related questions. A registered nurse is available to respond to your inquiries. If you need to speak with a physician, please leave a message and your call will be returned between scheduled patients or at the end of our office ours.

Prescriptions

Our physicians cannot prescribe new medications via telephone. For the safety of your child, an appointment will be scheduled to review his/her medical condition.

Please request all prescription refills during normal business hours.

Insurance

Most insurance are accepted including Medicaid, Anthem Health Keepers Plus and Amerigroup. Please be sure your insurance is effective. It is the patient’s responsibility to have valid insurance. As participating physicians we will file your insurance claims as a courtesy to you. If your plan requires a co-payment, that fee will be collected at the time of service. If your plan includes a deductible, you are expected to pay us directly. Should we not receive a response from your insurance carrier within 60 days of billing, you will be responsible for your bill. We do not file for secondary insurance.

If we do not participate with your insurance company, payment will be collected at the time of service. You will receive an itemized receipt containing all necessary information enabling you to file for reimbursement.

If you have health insurance coverage, please understand that this is an arrangement between you and your insurance carrier. You are responsible for payment of your bill regardless of the status of your claim.

Should there be any questions regarding coverage, please call your insurance company for clarification of coverage and benefits.